Do I need my own Stripe account?
Yes. Your sales run on your own Stripe account. If you do not have one yet, you open it with Stripe and our team links it to your checkout.
When do I get paid?
Each payment goes into your Stripe balance, and Stripe pays your bank on your own payout schedule. parktec holds nothing back, so you never wait for us to release your money.
Who pays the card processing fees?
Stripe takes its standard processing fees from your account, under your own Stripe pricing, as with any Stripe sale.
Can I add a booking fee?
Yes, if you want one. It is a percentage from 0 to 30%, paid by the customer, set by your admins in the console, and it goes into your own account.
What is cancellation cover?
An optional add-on your customers can buy at checkout, paid into your account. Covered customers can ask to cancel before your cut-off; the cover charge itself is not refunded.
How are refunds handled?
Nothing is ever refunded automatically. Every refund is pressed by a person, normally an admin in your team, and it goes back from your own Stripe account.
How does parktec charge?
Our fee is invoiced to you separately and is never taken out of your ticket sales. Get in touch and we will quote for your event.
Is parking included?
Yes. Tickets and parking sell in one checkout, and where your event uses the parktec gate, each paid car goes straight onto the gate list for your parking team.
What does the parktec event ticketing system include?
One checkout for entry tickets and parking on your own website, Apple Wallet and Google Wallet passes, texts with each car's car park and arrival slot, a console for sales and customers, and Zebra handhelds that scan every ticket at the gate.
Can I sell event tickets online from my own website?
Yes. The checkout drops into your own website with one line of code and takes on your colours, fonts and logo, so customers book and pay without leaving your site. It runs only on the websites approved for your account.
Is parktec a ticketing platform for event organisers?
Yes. It is built for organisers who want to sell under their own name. The parktec team sets up your events, ticket types and car parks, links your own Stripe account, and your staff sign in and can be limited to the events they work.
Does parktec do ticketing for fireworks displays and shows?
Yes. Xplosive Events chose parktec for Abingdon Funfair & Fireworks, the Ardingly Fireworks Spectacular, The Cotswolds' Biggest Fireworks Display and Christmas in the Sky, a drive-in event sold per vehicle. Our fireworks and show ticketing page has the detail.
Do the scanners keep working without signal?
Yes. Rugged Zebra handhelds check every ticket live while there is signal, and hold the full ticket list so they keep deciding on the device when there is none. The same offline design was proven at the Worcester Show in August 2026.